Privacy Policy

JWS Home Improvements Ltd is committed to protecting and respecting your privacy.  This Privacy and Cookies Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data protection

For the purpose of the Data Protection Act 2018 (the Act) and the provisions of Regulation (EU) 2016/679 (the General Data Protection Regulation or GDPR), JWS Home Improvements Ltd is the data controller of your personal information and is entered in the Information Commissioner’s Office (ICO) Register of Data Controllers with registration number ZA231595.

This Notice explains how we may collect and process personal data about:

  • customers and prospective Customers
  • visitors to our Website

What personal information do we collect and why do we collect it?

We may collect and process the personal information about you including information:

  • that you provide by filling in forms on our Website, requesting further services or reporting a problem with our Website
  • that you provide to our marketeers when seeking further details about our products and services
  • that you provide when you use our services as a customer
  • received in correspondence that you send to us
  • concerning your visits to our Website (including but not limited to traffic data) and the pages that you access

We may also collect information about you in other ways, for example:

  • if you are a supplier of ours, from that supplier relationship
  • If you are a contractor of ours, from that contractor relationship

How we use your personal data

The way we process your personal data we collect as set out above varies depending on our relationship with you. In each case the purposes for which we request the information will be clear from the context in which it is acquired. These include:

  • providing our services to you
  • verifying your identity
  • keeping a record of the order you have placed and to and deliver services you may have requested
  • administration, billing and record-keeping purposes
  • communicating with you by telephone, email, fax or post
  • meeting our legal, regulatory and contractual obligations arising from any our relationship with you (for example under anti-money laundering legislation)
  • providing and improving customer service and support
  • administering our Website, enhancing operational capabilities and for internal operations
  • verifying or enforcing compliance with this Notice and applicable laws

Disclosure of your personal data

We will only disclose your personal information to another person or organisation where we:

  • need to share the information to provide a product or service you have requested
  • are required to disclose the information in order to comply with the law or the requirements of a regulatory authority

Our legal basis for using your personal data

Our use of your personal data as outlined above is subject to different legal bases for processing, including where necessary for:

  • the purposes of the performance of any contract we enter into with you or to take steps at your request prior to entering into a contract with you
  • our legitimate interests, for example in providing ongoing services and products requested by you from time to time, managing and monitoring our website operation, preventing fraud and for our business compliance purposes
  • compliance with our legal and regulatory responsibilities.

If you do not agree to provide your personal data to us we may not be able to provide you with products or services. Where our use of your data is not necessary for one of the purposes outlined above we may use it in a particular way with your consent (for example to keep you informed of our products and services). Where we ask for your consent you are free to refuse our use of your personal data for those purposes and you may withdraw your consent at any time by contacting us using the details set out below. This shall not affect the lawfulness of any processing that was based on your consent before you withdrew it.

Retention of your personal data

We will retain your personal information for so long as is reasonably necessary for the purpose for which it was obtained and in accordance with our legal obligations and follow our data destruction policy and processes thereafter.

Links to other websites

This Notice only extends to our Website, which is owned and operated by JWS Home Improvements Ltd and does not, therefore, extend to your use of, provision of information to and collection of information on any website not connected to JWS Home Improvements Ltd to which you may link by using the hypertext links within our Website.

Your rights

Your personal information is protected under data protection law and you have a number of rights (see below) which you can seek to exercise. Please contact us in writing, by email or telephone using the details shown under ‘Contact Us’ if you wish to do so, or if you have any queries in relation to your rights. Please note these rights do not apply in all circumstances.

Right of access – subject to certain exceptions, you have the right of access to your personal data that we hold.

Right to rectify your personal information – if you discover that the information we hold about you is inaccurate or incomplete, you have the right to have this information rectified (i.e. corrected).

Right to be forgotten – you may ask us to delete information we hold about you in certain circumstances. This right is not absolute and it may not be possible for us to delete the information we hold about you, for example, if we have an ongoing contractual relationship or are required to retain information to comply with our legal obligations.

Right to restriction of processing – in some cases you may have the right to have the processing of your personal information restricted. For example, where you contest the accuracy of your personal information, its use may be restricted until the accuracy is verified.

Right to object to processing – you may object to the processing of your personal information (including profiling) when it is based upon our legitimate interests. You may also object to the processing of your personal information for the purposes of direct marketing and for the purposes of statistical analysis.

Right to data portability – you have the right to receive, move, copy or transfer your personal information to another controller when we are processing your personal information based on consent or on a contract and the processing is carried out by automated means.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect aggregate information for us to use. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

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