Customer Care

Our Commitment to Customer Care

We are committed to providing high quality products and services to all our customers. Of course, as fitting bespoke home improvement products into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.

If you have a query or complaint we want to know as soon as possible to help us put things right promptly.

Just contact our office with your details and a description of your problem. We are here for you from 9am to 5pm Monday-Friday:

Call us: 01744 747030

Email us:

Write to us: JWS Home Improvements
Unit 4 Millfield Business Park
Millfield Lane
WA11 9UT

However you contact us, we will:

  • Let you know we’ve received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaint Procedure. You can download PDF copies of our Complaint Procedures here:

JWS Home Improvements Complaint Procedure

JWS Home Improvements Finance Complaint Procedure

JWS Home Improvements Vulnerable Consumers Policy

Get a Quote

Finance Available

Call Us

Finance Available